Helpline for Certification Bodies and Consultants
The Organic Trade for development (OT4D) project is opening an online helpline for local certification bodies as well as local consultants, who are involved in topics related to quality and label standards. The OT4D project supports the development of the organic sectors in Albania, Serbia and Ukraine.
The scope of this new helpline support would include:
- Questions related to the (new) EU regulations in general
- Questions related to labelling/declaration and packaging of products
- Questions related to processing standards
- Questions related to residue issues
- Questions related to inputs in organic agriculture and processing
How does it work?
First, identify your inquiry within the scope of the questions the helpline has defined. Then, send a message to helpline@organictrade4development.org by describing your case. You will receive a response within the next 3 working days from our experts. Read more about the procedure and the details on our experts below.
OT4D is a project from the Swiss State Secretariat for Economic Affairs (SECO), implemented by IFOAM - Organics International, Helvetas Intercooperation and FiBL.
Requests are to be sent at any time to helpline@organictrade4development.org. A helpline coordinator will then share the specific questions with the different experts supporting the helpline, who then aim to respond within 3 working days. Experts may reject questions in case they are not in the position to answer them. All questions respectively requests have to be channeled through this email.
Both rejected questions and those requiring more time and involving costs for the beneficiary will not count for the 5 maximum requests for 2022.
Based on the experience during 2022, the ‘Helpline guidelines’ will be redefined for 2023 and onwards. Thereby, the support from the side of OT4D is likely to be reduced, implying that the helpline will only be partially subsidised.
This helpline is at the beginning exclusive for stakeholders relating to the scope of the OT4D project: Albania and Serbia. Both individuals and legal entities may access the helpline, which will be tested free of charge during 2022 with a limited number of maximum 5 technical questions per organisation and year. This relates to questions that can be answered by the experts rather easily.
In case questions require longer investigations (more than 2 hours), experts will respond accordingly and send an offer about the expected working time and the costs involved which would need to be covered for the involved expert working time.
Tom Nizzet
Tom Nizzet is expert in organic standards and certification. He worked over many years for the Belgium certification body Certisys, before he has started his career as trainer and consultant for organic standard and certification issues with Authent in 2021.
Tom will answer relating to these topics:
- Questions related to the (new) EU regulations at general
- Questions related to labelling/declaration and packaging of products
- Questions related to residue issues
Ursula Kretschmar-Rueger
Ursula Kretschmar-Rueger is a FiBL expert for food and food processing. She worked for many years in the organic food industry before she came back to FiBL and leads here national and international projects about quality, safety of food, food processing and residue analysis.
Ursula will answer relating to these topics:
- Questions related to labelling/declaration and packaging of products
- Questions related to organic processing standards
Bernhard Speiser
Bernhard Speiser has vast expertise in residue analysis in the context of organic production and the assessment of organic inputs.
Bernhard will answer relating to these topics:
- Questions related to residue issues.
- Questions related to inputs.